EditKB710301: Invalid license (Excel Integration for Alea)
Symptoms: "Invalid license" error message appears after the Excel integration for Alea is opened.
Reason: Sentinel License Manager blocks Alea licenses after the computer time is adjusted, either manually, or automatically during the
Daylight saving time change. (last Sunday in March, last Sunday in October)
Error message screenshot
Solution: Stop
MIS Alea Server and
SentinelLM services at all affected servers and restart the servers afterwards.
Applies to: MIS Alea 4.1 SR7 and Rainbow Technologies Sentinel LM 7.2.0.9
EditKB710311: Web Client doesn't work after installation
Symptoms: The web browser displays error message
HTTP Error 404 - File or directory not found even if the
IIS is running,
.NET Framework is installed and *.htm pages in the web client installation directory are displayed correctly.
Reason: This problem usually appears after a clean installation of Microsoft Windows when the ASP.NET web service extension is not yet enabled.
Solution:
Video tutorial how to enable ASP.NET for IIS.
Applies to: Windows 2003 Server
EditKB803211: Web Client: "Invalid picture" error
Symptoms: The web browser displays a javascript error message "Invalid Picture" after login and it's not possible to open any of the registered folders.
Reason: This problem indicates that the TreeCombo ActiveX component is not installed at the client machine.
Solution: Navigate to
http://<yourwebsite>/ware/com_install.htm and follow the instructions.
Technical information:: datasource.aspx!GetImage, CreateObject("TreeCombo.cNet") function call failure.
Applies to: Internet Explorer 6
EditKB805261: Web Client: "workbook could not be found" after export to excel
Symptoms:
Error dialogReason: The file name and the path name of Excel workbook cannot exceed 218 characters. This mostly happens if you try to open the workbook directly ("Open" button) instead of saving it into a custom folder before ("Save as"). In such case Internet Explorer stores the file into a temporary folder, which path is usually longer than 90 characters.
c:\Documents and Settings\<username>\Temporary Internet Files\Content.IE5\<random folder name>\<exported filename>.xls
Workaround: Don't open the workbook directly. Save it to a custom folder with shorter path.
Applies to: Microsoft Office Excel 2003 (this behavior is by design of Microsoft Excel)
EditTEMPORARY: Double click in the favorites window at the startpage doesn't navigate to the web client.
Possible reason: Cross-site scripting has to be enabled if the startpage is at a different subdomain;
e.g. in case of startpage.d0189.something.com and webclient.d0189.something.com set document.domain to "something.com"
function domainize(){
document.domain="spardat.at";
}
<body onload="javascript:domainize();">
Edit KB804141: Web Client: Database update failure. (folder administration page, etc.)
Symptoms: The web client reports the following ASP.NET error:
Could not delete from specified table.Possible reason:: The Web Client doesn't have sufficient rights to update the database.
Solution:: Ensure that the web client is configured to be running impersonated under the IUSR_DATACQUIRE account. You have to configure this in
Web.Config file in the web client installation folder.
<identity impersonate="true" userName="IUSR_DATACQUIRE" password="<password>"/>
EditKB807181: "Microsoft Excel is waiting for another application to complete an OLE action"
Symptoms: MEX Client reports "
Microsoft Excel is waiting for another application to complete an OLE action" when running in a
print order mode on the server.
Description: After a print order output is generated, the MEX client attempts to send an e-mail notification to the user via Outlook. When this error occurs, the notification is not sent and all the print orders wait in a queue until the message is confirmed.
Possible reason: Too many items in one or more folders of the Outlook account. (several thousand)
Solution: Clean the outlook folders (inbox, outbox or others). It's not enough to move the items to another folder within the e-mail account.
Applies to: Microsoft Outlook 2003 with Exchange server.
EditKB810141: "The system administrator has set policies to prevent this installation"
Symptoms: Remote Console installer (
mwconsole_setup.msi) reports "
The system administrator has set policies to prevent this installation" and exits.
Possible reason: Your windows account doesn't have sufficient rights to install the application. Either you can't install the application from the network drive or CD or you don't have rights to run *.msi installers at all.
Solutions: - If you are launching the installer from a network drive or CD, copy it to your local hard-drive and try to run it again.
- Log in with another account temporarily (local administrator e.g.) and install the program.
- If the steps above doesn't solve the problem, contact your system administrator.
EditKB810141: Codepage error in logfile when opening Alea 5.2 database with 4.1 client
Symptoms: Alea database v5.2 can't be opened in old client 4.1 after it has been opened in 5.2 client (at least once) even if it is running in the compatibility mode. An error appears in the logfile and it's not possible to open the database.
Solution: Switch off codepage checking in the
[INIT] section of the database config file. See the
screenshot